Itâs important to always verify that the message or email you are reading is actually from The Tryst Team before you act on it. Spammers regularly target users with urgency claims in an attempt to get you to hand over your account credentials to them. No one wants to hand their info to scammers, but it happens. More often than you might think, too.
The number one thing you should do when you receive a message or email is stop, take a deep breath, and ensure it is a real request before you do anything. You donât need to act instantly.
When we reach out to you, we will never:
- Use a URL shortener like bit.ly to obscure links in our emails or messages to you.
- Use a domain other than http://tryst-fun.fun, https://tryst-fun.fun/s__app, or https://tryst-fun.fun/s__help in our communications with you. Most email clients will let you hover over the link without clicking on it to see the actual address of the link. If you are even slightly unsure the email and link are not legitimate, go to our website site directly instead of clicking the link.
- Demand instant action. We will always provide a reasonable period of time for you to respond to an issue and are always available for your questions via support.
- Email you from a general email provider like Gmail, Proton Mail, or Hotmail/Outlook.
- Ask you to share your password, payment information, or 2-step login code with us, or ask you to disable 2-step login on your account.
Is this email really from Tryst.link?
Every email we send you will come from an email address that ends in @tryst.link, most commonly [email protected], [email protected], and [email protected]. Our emails are also SPF and DKIM compliant, check out the article linked below on how to verify that the email was really sent by Tryst.link and not a spammer attempting to impersonal us.
How to check email legitimacyWhen we email you we will only ever email your account address, the one you use to sign into Tryst.link. Your profile contact email is visible by anyone who views your profile so we highly recommend you use a separate email address for your account than the one you show on any of your public profiles to help you quickly identify suspicious emails.
Is this message really from The Tryst Team?
Sometimes we will reach out to you via a system message from The Tryst Team. We will never demand that you reactivate your account, follow a link or URL, or handle any form of report via a system message.
These messages are:
- Clearly marked with an âOfficial Tryst Accountâ badge, like in the screenshot below on the message preview.
- Have a green, instead of blue or grey, background.
- Show the Tryst.link logo on both the page title (Message from The Tryst Team) and in the information column.
- Include support information in place of the user/profile information column.
- Always have a subject, shown in the overview area.
- Be one way, you can not reply to a System Message.
When you receive a message in Tryst Messaging from another user, it will:
- Include the word âConversationâ in the page title.
- Have a banner letting you know to stay safe and screen as you normally would.
- Have a blue or grey background on the message content.
- Show the user information, including how old their account is, in the user/profile information area.
Iâve received spam impersonating Tryst.link, what should I do?
Letting us know about the spam and phishing emails you have received is really helpful, so please forward the impersonation email, including headers, to us at [email protected]. If the spam was received via Tryst Messaging, take a screenshot and email that to us.
Once youâve done that, mark the message as Spam using whatever tool your mail provider has. This will help limit the reach of other emails sent as part of the campaign and helps mail providers make it harder for spammers to get to anyone else's inbox. Never click on any âunsubscribeâ links in spam emails.
Learn more
We regularly write about how to stay safe online on our blog, which includes some excellent articles on how phishing works and how you can protect yourself from it. Check out some of the following links:
- Phishing 101
- Multi Factor Authentication 101Â and why you should enabled it on all your accounts today
- Read the latest from our very own tech agony aunt, Ada Hamilton