Raise a new support ticket

Don’t forget to check out our Support Center for answers to loads of common questions and step-by-step guides to using Tryst and managing your account and profile.

  • Don’t send more than one ticket for the same topic, this will automatically push your enquiry to the back of the queue and slow down response times.
  • We are a small, Australia-based team but we promise we are on it! See our processing time guide to learn more about when you can expect a reply.
  • Remember that you are messaging a person. We appreciate constructive criticism but abusive messages will not be responded to and may result in your account being suspended.

Let us know the name you want to be addressed by. This can be your working name!

Have you checked out our Support Centre? For most cases you will find an answer there much faster! Some helpful areas include:

Submit a donation match request or enquiry to our team. Remember to check the program rules and organisations we are matching for before making your donation.

  • One donation per month.
  • Maximum match of TLC 100 per donation.
  • Matches can't be spread across multiple months.
  • Limited to TLC 500 total match credits per calendar year.

To send in your receipt, reply to the confirmation email with it as an attachment.

We can help you recover your account if you are unable to log in, remember to follow the steps on the Support Centre to ensure we can help you as quickly as possible.

Check our processing time guide before reaching out. Please ensure this time has passed before raising a support ticket as it will only slow down the teams ability to review your content quickly.

If your concern relates to a profile on Tryst, please use the report button to let us know instead.

Oh no! Bugs are so annoying. If you think you have run into a bug on Tryst, please let us know. Make sure you include the following important information so we can help:

  • Does it still happen after you reset your session?
  • Give a clear and concise explanation of the error or unexpected behaviour.
  • Let us know how you came across the issue. What where you doing at the time?
  • Seeing an error message? Include the error message and any identifier it gives you.

Are we missing a location you want? Let us know! Tryst search works on the basis of cities, so asking for a suburb in an existing city or asking for a whole region/county will likely be rejected.

We love hearing your ideas for Tryst and your experiences with the platform. We cant promise we will be able to work on everything, but we add every suggestion to our feature request list!

If you have a question related to one of our product research programs, including a request for us to delete your submissions.

Keep it brief and clear to help ensure your ticket gets to the right person on the team as soon as possible.

Include as much information as you can that will help us solve your issue. If you need to include screenshots or other files, please respond to the confirmation email you’ll receive shortly after submitting this form and they will be attached to your ticket.